
If you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, ) use the desktop app to install your cc programs/trials.restart your computer (don't skip this).uninstall everything cc including preferences,.backup all personal data, like templates, presets, catalog(s) etc.If this doesn't help I would suggest a complete and clean reinstallation. It's recommended to backup your preferences before you reset the preferences to the default settings: In a first step you should try to reset the Lightroom preferences. Download the free Intel Power Gadget and monitor the temperature: There are many reports here over the years of LR triggering overheating (but not other apps) because LR uses the processor more intensely. It may be that the cooling system is not working properly, e.g. After updating to the latest driver, do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running.ģ. Update the graphics driver by going directly to the manufacturer's web site:Ģ. LR uses a computer much differently and more intensely than other apps, so it's not unexpected that LR would trigger an OS/driver bug or hardware problem more frequently than other apps.ġ. If the entire computer crashes, that is either a bug in the operating system, a bug in a graphics driver, or a hardware problem.
